{"id":760,"date":"2014-12-15T07:00:36","date_gmt":"2014-12-15T07:00:36","guid":{"rendered":"http:\/\/nimedixmedical.com\/?page_id=760"},"modified":"2025-12-09T21:50:10","modified_gmt":"2025-12-09T20:50:10","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/nimedixmedical.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1594261948051 vc_column-gap-default ts-row-wide loading\"  data-vc-full-width=\"true\" data-vc-full-width-init=\"false\"  ><div class=\"wpb_column vc_column_container vc_col-sm-12\">\n\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"ts-heading heading-2 heading-center text-default\">\n\t\t\t<h2 class=\"heading\">Frequently asked questions<\/h2>\n\t\t<\/div>\n\t\t<div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md vc_toggle_active\"><div class=\"vc_toggle_title\"><h4>Who is Nimedix Medical ?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>NIMEDIX MEDICAL is a <strong data-start=\"626\" data-end=\"718\">French company specialized in the distribution of medical equipment and paramedical<\/strong>.<br data-start=\"719\" data-end=\"722\" \/>We offer a wide range of equipment is CE certified and ISO for <strong data-start=\"800\" data-end=\"827\">health professionals<\/strong>, to <strong data-start=\"833\" data-end=\"857\">medical facilities<\/strong> and <strong data-start=\"865\" data-end=\"881\">individuals<\/strong>.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What types of medical equipment do you offer ?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p data-start=\"953\" data-end=\"1021\">We offer a <strong data-start=\"985\" data-end=\"1006\">full catalog<\/strong> including :<\/p>\n<ul data-start=\"1022\" data-end=\"1298\">\n<li data-start=\"1022\" data-end=\"1088\">\n<p data-start=\"1024\" data-end=\"1088\">material <strong data-start=\"1039\" data-end=\"1053\">diagnosis<\/strong> (blood pressure monitors, oximeters, ECG...),<\/p>\n<\/li>\n<li data-start=\"1089\" data-end=\"1152\">\n<p data-start=\"1091\" data-end=\"1152\">the <strong data-start=\"1094\" data-end=\"1114\">medical furniture<\/strong> (examination tables, beds, carriages...),<\/p>\n<\/li>\n<li data-start=\"1153\" data-end=\"1200\">\n<p data-start=\"1155\" data-end=\"1200\">the <strong data-start=\"1158\" data-end=\"1197\">equipment for rehabilitation and care<\/strong>,<\/p>\n<\/li>\n<li data-start=\"1201\" data-end=\"1248\">\n<p data-start=\"1203\" data-end=\"1248\">of <strong data-start=\"1207\" data-end=\"1245\">hygiene products and consumables<\/strong>,<\/p>\n<\/li>\n<li data-start=\"1249\" data-end=\"1298\">\n<p data-start=\"1251\" data-end=\"1298\">as well as <strong data-start=\"1265\" data-end=\"1295\">laboratory equipment<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1300\" data-end=\"1402\">All of our products are <strong data-start=\"1323\" data-end=\"1378\">selected for their reliability and compliance<\/strong> to the european standards.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Do you ship internationally ?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Yes. NIMEDIX MEDICAL book <strong data-start=\"1504\" data-end=\"1514\">France<\/strong>all<strong data-start=\"1529\" data-end=\"1539\">Europe<\/strong>, and <strong data-start=\"1553\" data-end=\"1576\">Francophone africa<\/strong>.<br data-start=\"1577\" data-end=\"1580\" \/>Our logistics solutions covering the major countries such as the <strong data-start=\"1647\" data-end=\"1656\">Benin<\/strong>, the <strong data-start=\"1661\" data-end=\"1672\">Senegal<\/strong>, the <strong data-start=\"1677\" data-end=\"1694\">C\u00f4te d'ivoire<\/strong>, the <strong data-start=\"1699\" data-end=\"1707\">Togo<\/strong>, and the <strong data-start=\"1715\" data-end=\"1727\">Cameroon<\/strong>...<br data-start=\"1728\" data-end=\"1731\" \/>The time varies from <strong data-start=\"1753\" data-end=\"1776\">3 to 7 working days<\/strong> depending on the destination.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What are the accepted payment methods ?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><ul data-start=\"1882\" data-end=\"2076\">\n<li data-start=\"1882\" data-end=\"1959\">\n<p data-start=\"1884\" data-end=\"1959\">In <strong data-start=\"1887\" data-end=\"1897\">France<\/strong> : credit card (via Stripe), PayPal or bank transfer.<\/p>\n<\/li>\n<li data-start=\"1960\" data-end=\"2076\">\n<p data-start=\"1962\" data-end=\"2076\">In <strong data-start=\"1965\" data-end=\"1998\">Africa and Europe outside of France<\/strong> : the payment is made <strong data-start=\"2021\" data-end=\"2034\">quote<\/strong> via bank transfer after validation.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2078\" data-end=\"2139\">Each transaction is <strong data-start=\"2101\" data-end=\"2138\">secure and confirmed by e-mail<\/strong>.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What are the delivery times ?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p data-start=\"2199\" data-end=\"2261\">Lead times depend on your location :<\/p>\n<ul data-start=\"2262\" data-end=\"2547\">\n<li data-start=\"2262\" data-end=\"2312\">\n<p data-start=\"2264\" data-end=\"2312\"><strong data-start=\"2264\" data-end=\"2289\">France, metropolitan<\/strong> : 1 to 3 working days<\/p>\n<\/li>\n<li data-start=\"2313\" data-end=\"2354\">\n<p data-start=\"2315\" data-end=\"2354\"><strong data-start=\"2315\" data-end=\"2337\">Europe excluding France<\/strong> : 1 to 3 days<\/p>\n<\/li>\n<li data-start=\"2355\" data-end=\"2547\">\n<p data-start=\"2357\" data-end=\"2547\"><strong data-start=\"2357\" data-end=\"2368\">Africa<\/strong> : 3 to 7 days according to the transportation (air or sea)<br data-start=\"2423\" data-end=\"2426\" \/>We work with carriers who specialize in <strong data-start=\"2487\" data-end=\"2511\">medical equipment<\/strong> to ensure speed and security.<\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Do you offer medical equipment refurbished ?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Yes, we offer a <strong data-start=\"2987\" data-end=\"3029\">selection of equipment reconditioned<\/strong> and tested by our factory certified technicians.<br data-start=\"3067\" data-end=\"3070\" \/>Each product is <strong data-start=\"3089\" data-end=\"3121\">controlled, cleaned, and guaranteed<\/strong>an ideal solution for structures seeking a <strong data-start=\"3176\" data-end=\"3210\">excellent quality\/price ratio<\/strong>.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Do you provide an invoice and a warranty ?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p data-start=\"3280\" data-end=\"3485\">Yes, every order gives rise to a <strong data-start=\"3334\" data-end=\"3355\">detailed invoice<\/strong> and a <strong data-start=\"3365\" data-end=\"3403\">warranty manufacturer or distributor<\/strong>.<br data-start=\"3404\" data-end=\"3407\" \/>The duration of the warranty varies according to the products (generally 6<strong data-start=\"3467\" data-end=\"3483\">\u00a024 months<\/strong>).<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Is it possible to get some advice before purchasing ?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Absolutely.<br data-start=\"3590\" data-end=\"3593\" \/>Our team will accompany you in the <strong data-start=\"3630\" data-end=\"3666\">choosing the most appropriate materials<\/strong> your structure or your needs.<br data-start=\"3702\" data-end=\"3705\" \/><a href=\"https:\/\/nimedixmedical.com\/en\/contact-medical-equipment-quote\/\">Contact us<\/a> by e-mail or WhatsApp to get a <strong data-start=\"3764\" data-end=\"3795\">personalised support<\/strong>.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Make sure the after sales service ?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p data-start=\"3858\" data-end=\"3960\">Yes, <strong data-start=\"3879\" data-end=\"3939\">NIMEDIX Medical has an after-sales service, reactive<\/strong>.<br data-start=\"3940\" data-end=\"3943\" \/>We provide :<\/p>\n<ul data-start=\"3961\" data-end=\"4143\">\n<li data-start=\"3961\" data-end=\"4007\">\n<p data-start=\"3963\" data-end=\"4007\">the <strong data-start=\"3966\" data-end=\"4004\">maintenance remotely or on-site<\/strong>,<\/p>\n<\/li>\n<li data-start=\"4008\" data-end=\"4056\">\n<p data-start=\"4010\" data-end=\"4056\">the <strong data-start=\"4013\" data-end=\"4053\">replacement of defective parts<\/strong>,<\/p>\n<\/li>\n<li data-start=\"4057\" data-end=\"4143\">\n<p data-start=\"4059\" data-end=\"4143\">and the<strong data-start=\"4064\" data-end=\"4088\">technical assistance<\/strong> for the installation and calibration of the devices.<\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Can I buy directly online ?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Yes, if you are in <strong data-start=\"4243\" data-end=\"4253\">France<\/strong>you can buy it directly on our secure site.<br data-start=\"4311\" data-end=\"4314\" \/>For the other areas (Europe, Africa), it is enough for you to\u2019<strong data-start=\"4372\" data-end=\"4404\">send a quote request<\/strong> before purchase.<\/p>\n<\/div><\/div>\t<\/div>\n<\/div><\/div><div class=\"vc_row-full-width\"><\/div>\t<div  class=\"vc_row wpb_row vc_row-fluid vc_column-gap-default ts-row-wide\"  ><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_hidden-md vc_hidden-sm vc_hidden-xs\">\n\t<div class=\"wpb_wrapper\">\n\t<div class=\"vc_empty_space\"   style=\"height: 50px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\t<\/div>\n<\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Foire aux questions Qui est NIMEDIX MEDICAL ?NIMEDIX MEDICAL est une entreprise fran\u00e7aise sp\u00e9cialis\u00e9e dans la distribution de mat\u00e9riel m\u00e9dical et param\u00e9dical.Nous proposons une large gamme d\u2019\u00e9quipements certifi\u00e9s CE et ISO destin\u00e9s aux professionnels de sant\u00e9, aux structures m\u00e9dicales et aux particuliers. Quels types de mat\u00e9riel m\u00e9dical proposez-vous ?Nous offrons un catalogue complet comprenant : [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-760","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nimedixmedical.com\/en\/wp-json\/wp\/v2\/pages\/760","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nimedixmedical.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nimedixmedical.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nimedixmedical.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nimedixmedical.com\/en\/wp-json\/wp\/v2\/comments?post=760"}],"version-history":[{"count":1,"href":"https:\/\/nimedixmedical.com\/en\/wp-json\/wp\/v2\/pages\/760\/revisions"}],"predecessor-version":[{"id":116562,"href":"https:\/\/nimedixmedical.com\/en\/wp-json\/wp\/v2\/pages\/760\/revisions\/116562"}],"wp:attachment":[{"href":"https:\/\/nimedixmedical.com\/en\/wp-json\/wp\/v2\/media?parent=760"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}